ABOUT US

Passionate Business Innovation Specialists

Founded by seasoned entrepreneur Imran Chaudhry, Omni Communications leverages over 25 years of expertise in Telecoms and Omnichannel Communications to tailor sophisticated, budget-friendly solutions. Based in Manchester & Liverpool and serving globally, we empower your business to stay ahead in the digital revolution, ensuring you outpace competitors and avoid vendor price hikes.

Our backstory:

Omni Communications was founded out of a desire to bridge the gap between the needs of microbusinesses and the services available to them. Initially started as a consultancy, the goal was to guide SMEs and connect them with trusted service partners tailored to their specific business challenges.

Challenges Identified:

We observed a significant disconnect in the market:

• Service Gaps: Professional business services were predominantly optimised for larger businesses with multiple users in office settings. This left smaller sme's and single-user microbusinesses operating from home offices with few affordable options.

• Exploitative Pricing: Startups were often subjected to expensive services with basic functionality, which required additional costly features to meet their needs fully.

• Limited Functionality: Many telecoms service providers targeting the SME market offered services with limited functionality at high prices, often misleading customers about the sophistication of available alternatives.

Our Mission and Approach:

Motivated by these observations, we made it our mission to educate and offer true choices to micro and SME businesses. The aim was to demonstrate that more sophisticated and future-proofed services were available at competitive prices, countering the simplistic and often misleading offerings in the market.

Omni Communications' Solution:

Omni Communications now offers a comprehensive portfolio designed to meet the varied needs of microbusinesses and SMEs, providing:

• Comprehensive Services: A range of services that address specific business scenarios, ensuring that businesses receive all necessary support under one roof.

• Cost Efficiency: More functional and scalable solutions at reasonable prices, helping businesses grow sustainably without significant upfront costs.

• Simplicity in Management: By consolidating services, Omni reduces the complexity of vendor management, invoicing, and support for its clients.
  

Our Values

INTEGRITY

• For us this is about being honest and transparent in all dealings, and behaving ethically in all business dealings. It means delivering on promises and providing good reasons when this cannot be done, whilst all the time striving to help our customers achieve their goals.

COMMUNICATION

• We understand the need for our customers to feel valued and have easy and open lines of communications with us without reliance on web forums, contact forms, FAQ's, email, and trouble tickets alone. Providing ease of access for customers and prospects to communicate with us directly is a key facet of our business.

FAIR PRICING

• We have purposely kept our pricing fair and sustainable, whilst maintaining the quality of our services so that the small businesses we work with can continue to grow affordably. We're interested in long-term customers rather than numerous one-off transactions. Pricing fairness is about a feeling. If our customers feel that the price they are paying is positive enough then they will gladly do so again and again.

WHY USE US?

Six Great Reasons